Return & Refund Policy – Techcare

1. Service Area

This policy applies to all orders delivered within the State of Qatar.

2. Return Eligibility

You can request a return or replacement if the product:

  • Is damaged or defective
  • Has missing parts or accessories
  • Is incorrect or different from the description
  • Is not functioning as expected

3. 7-Day Return Policy

We offer a 7-day return window from the date of delivery, provided that:

  • The product is unused and in original condition
  • All packaging, accessories, manuals, and tags are intact
  • The item is in resellable condition

4. Non-Returnable Items

The following are not eligible for return:

  • Products marked as “Non-Returnable”
  • Used, damaged, or altered items
  • Incorrect orders placed by the customer (wrong model/color)
  • Opened consumables or hygiene-related items (if any)
  • Items without original packaging

5. Damaged or Tampered Delivery

  • Please check the package before accepting delivery
  • If the package is damaged or tampered, refuse delivery
  • If accepted, it will be considered received in good condition

6. Return Approval Conditions

Returns will only be processed if:

  • The product was not damaged after delivery
  • It matches what was originally shipped
  • It is returned with all original contents

7. Refund Policy

  • Refunds are processed after inspection and approval
  • Approved refunds will be issued within 5–10 business days
  • Refunds will be made in Qatari Riyals (QAR)
  • Delivery charges and payment gateway fees may be deducted

8. Replacement Policy

  • Replacement depends on stock availability
  • If unavailable, a refund will be issued
  • If replacement value is lower, the difference will be refunded

9. Pickup & Verification

During pickup, items will be checked for:

  • Physical condition
  • Original packaging
  • Complete accessories

Returns that do not meet conditions may be rejected

10. Combo Products

  • Products sold as sets or combos must be returned بالكامل (as a whole set)
  • Partial returns are not accepted

11. False or Misleading Claims

  • Any false or baseless complaints will not be eligible for refund or replacement
  • Techcare reserves the right to take appropriate action

12. Pre-Orders & Advance Payments

  • Cancellation requests must be made at least 24 hours before dispatch
  • After dispatch, standard return policy applies